1. First, the car had damages upon return. Despite our repeated claims of having comprehensive insurance from the rental company, they denied it, saying the insurance didn't cover collisions. 2. After returning, we asked them to email us the repair invoice, but they only provided an amount and deducted the entire deposit. They never replied until recently when they emailed about a fine, but still ignored our earlier request to see the repair invoice for insurance claims. They continue to disregard our requests, making it impossible to file an insurance claim! Very dissatisfied with this rental company!

The location of the store is a bit remote, but the service is quite good.

Free vehicle upgrade, patient responses

I must give high praise. The vehicle pickup and return services were excellent. They calculated the toll charges right away when I returned the car and refunded my cash deposit (1000 Lira). I asked what to do in case of any traffic violations since my credit card wasn’t working. They told me that if there were any, they would email me and I could wire the money to them. Of course, I should not have committed any violations. The vehicle had only 1000 kilometers on it; it was practically new. It’s worth noting that their airport location is in the domestic arrivals hall. We spent a long time looking in the international arrivals hall and couldn’t find it.

Not bad, very efficient.