Very good

They efficiently handled the car exchange, and the vehicle was very new.

Good Attitude

Overall it's quite good, with a competitive price. They didn't push any extra items when picking up the car. Since I was planning a road trip, I opted for roadside assistance at $5 per day, which is reasonable. Alamo is quite friendly about opting out of certain charges, like crossing the Golden Gate Bridge (north to south); if you pay online yourself, you can automatically opt-out of Alamo’s charges without contacting them. Picking up a car at San Francisco airport was quite intense, it felt like there were more people than cars, and you had to grab one as soon as it appeared.

There was a long queue, and we had to wait 100 minutes to get the car, though our order clearly mentioned the pickup time. They eventually gave us a free tank of gas as compensation. During the wait, we noticed staff members letting others cut in line.