In our home country, we took the same car with the same people and luggage to the airport, but the staff here insisted that the Mercedes C-class couldn't fit our luggage and asked us to pay for an upgrade to an Audi A4 wagon. Coincidentally, another customer nearby was also asked to upgrade. It seems the reviews about forced upgrades are true. We were in a hurry, so we had to upgrade. Fortunately, the A4 was a diesel car, as I hoped, and had only 3277 kilometers, almost brand new. When returning the car, the staff inspected it very carefully, noticing a tiny chip on the windshield caused by a small stone. Thankfully, we had full insurance. I checked the windshields of a few nearby cars and saw many such tiny chips; the company considers them as damage. I suggest getting full insurance when renting a car. Overall, the car was fine, but after driving 1000 kilometers, it indicated that it needed one liter of oil, quite similar to domestic Audi cars needing oil for long trips.
We arrived at the store on time but were told the car we reserved was unavailable and were offered a Hyundai instead, which was far from what we wanted. We had to pay extra to rent a Skoda. How can they operate this way? I suggest avoiding this rental company as they don't reserve the car you book!
The lady didn't know the rule even though she was working there for 27 years as she claimed.
The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP.
I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence.
She made me go to the local police station and when they confirmed then she gave me the car.
This whole process took 2 hours and i was so much depressed by all this.
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Europcar FRANKFURT AP T2 24H VIA FRAT01
Gary Tom
-
-
-
-
View more >Ian Zacharias
-
-
-
-
View more >Boyd Nichol(s)
-
-
-
-
View more >Everley Burke
-
-
-
-
View more >Faisal
-
-
-
-
View more >