Satisfied

No hassle, handed over the documents, took the car, very convenient

No upselling, quick and simple process.

The company's office is along the main road, but there is another car rental company on the same road, so we initially went to the wrong place. The queue moved quickly, and the rental process was efficient with no extra insurance upsell. We picked up the keys and self-collected the car, which was an Audi A5. As a two-door car, the back seats were not easy to access, but it had built-in navigation which was very helpful. Overall, it was a great experience.

The front desk staff weren't very competent and mixed up my order. They informed me that it was canceled, forcing me to spend a long time on an international call to verify.