Average

It's okay.

Easy car return. The vehicle was in good condition.

Well, this was an experience that almost ruined the entire Spring Festival. Things went smoothly in Sydney, where I easily picked up the car with just my driver's license without needing a translation. However, here the counter required a translated copy. I had personally translated and printed it, but the clerk said it wasn't acceptable—it needed to be done by a certified translation company. While I was looking for a solution, I saw him reject at least three Chinese couples for the same reason. I asked one of them and they said the clerk required a notarized translation. I was stunned. Asked the nearby AVIS, but they had no cars available. Although I eventually sorted it out, still...

We requested to use UnionPay but the charge was still in the local currency. They pushed for insurance, which is more expensive there, but it can be less hassle in case of an incident. The car was relatively new and in good condition. Inexplicably, an additional amount of about ten Australian dollars was charged to my credit card three days later. I asked for an explanation but received no reply.