CAR RENTAL REVIEWS ON BUDGET AT MELBOURNE AIRPORT, MEL

Budget are always graet

When I arrived, there was only one person in line, and the process was still very quick.

Professional service and received what I ordered.

Professional easy low cost car hire.

Excellent customer service attitude

Good service

The service was okay. The store name wasn't mentioned in the order, making it hard to find. The store name is Budget. After knowing it, it was easy to locate.

The process is simple, no need to queue.

The process felt like an assembly line; I waited twenty minutes to get the car, and it was still wet. Returning the car took one minute—they just checked the fuel and exterior, then drove it away for washing.

Went smoothly but there was a bit of a queue. Not unexpected for an airport location but perhaps could have done with more staff on duty.

Using the GPS, it's easy to find!

Good

Very satisfied

Booked car was not available. Replacement was an ‘upgrade’ but was suitable. Long wait times to pick up seemed common.

Satisfied

Excellent, and Budget offers refueling at an extremely low price of 1.88/l, very impressive.

Good

Easy communication and the car was very clean.

Easy to find

I’m very disappointed about the woman that was attending at the counter (14/10/2022-23:00aprox Melbourne airport). When she knew that we are Colombians she started to talk about cocaine and the good quality of Colombian cocaine. For me and my brother, it is a terrible disrespect and it is even almost a racist and discriminatory comment, in her position as a client attendant, she has to be respectful of all people and cultures instead as she did following a bad stigma about a country to frame us as bad people. in Colombia, we are more the good people than the bad ones and drugs are not anymore the main thing in a country full of culture and good people. On the other hand, she had a bad attitude attending us, with a poor explanation about the process. for example, she charge me $100 but she wasn’t clear for what reason I had to pay that. (I suppose it is a bond that will be returned to my account) because when I did the booking I paid for everything. (At this time, I don’t know anything about this $100 and I would like to know when will be my money returned? ) It is a shame just an only one person with a very bad attitude destroys the whole experience and good name of a company. Forgetting the bad experience at the counter all was good and the car was great. That’s why we have a bittersweet taste about the experience renting a car in budget.

Good prices!

Very satisfied! It was practically a new car with that new car smell, and it was very clean.