CAR RENTAL REVIEWS ON GREAT RENTALS AT MELBOURNE AIRPORT, MEL

Slow response, unprofessional staff

Very helpful & efficient. Highly recommend.

So good ti be true. So cheap and sevices was great. Will definitely come back to hire a car from great rentals

No comments

The staff and the people are very good and friendly at great Rentals’s ..

Difficult to communicate with to arrange pickup from airport - provided incorrect car details and would not confirm a specific location. inconsistent answering phones when trying to follow up On return of rental staff member directed us straight to office, he confirmed we had paid extra for insurance and presented a blank damage report requesting to be signed. No inspection of the vehicle had been completed. When questioned, the staff member took us to the vehicle and we needed to be on hands and knees to see a scrape on underside of bumper. Staff member unable to explain how they were aware of this without also doing an inspection on hands and knees. Staff member unable to explain the process of claim due to his limited English. Staff refused to provide their names or a business card so we could follow up with our claim/complaint. Another staff member dropped us back at the airport, after repeated requests to drop us at T3 departures he took us to the opposite end in arrivals. We both felt very distressed with the whole process. We felt vulnerable and it soured our holiday.

Responded to our follow up email in a timely manner.

Great service attitude

The team were fantastic and friendly, prompt and responsive. Paper work and official things upon pick up were less than 10 minutes and they picked us up and dropped as back at the airport for vehicle pickup and return. Thank you so much Great Rentals for a fantastic experience at the cheapest rate on the market. Your vehicle had less than 2000km on it and was in immaculate condition. What great service!!!!! 10/10. Thanks again, Ryan

East booking process and clear instructions and paper work. A great online service. Thank you Ryan

The customer service at the pickup was excellent.

The owner and staff are very friendly and enthusiastic.

Terrible, I got a $550 charge for damage under the car, it could have already been there before i picked it up. I did not do the damage. Charge is excessive.

It's okay

Car was very nice and clean. Was warned it is a new car so any scratches or scuffs or marks of wear and tear on the wheel would be removed from my bond, which was a bit serious. Otherwise was an overall nice experience and the car was very nice for a road trip.

Great car, very smooth. Good for small group.

They have all new cars, very good service and on time pickup/drop Would defenetly recommen..

The team at great rentals where great. Smooth pickup, easy rental process, and smooth handover processing. Definitely going to book with these guys again.

Smooth and easy process

The store claimed that the scratch on the left front rim was caused by me, but I believe it was an old mark. The store charged me 450 dollars for the repair fee. It's obvious that they intentionally ripped me off, as I did not scratch the car during my rental period. Moreover, the tire itself has no scratch marks.

Brand New car, perfect condition, good tyres.

V minor scratch on car was blamed on me, and they took my bond... Don't use these guys

All good

Good

Bargain !! They rent me a brand new corolla & staff Loc are very nice & helpful

Easyrentcars.com let me get a best price to rent a car.