CAR RENTAL REVIEWS ON ALAMO AT MELBOURNE AIRPORT, MEL

No need to queue, probably the least crowded rental company. The staff will try to push you to add insurance or buy fuel, which is expected. We booked a 7-seater car, but upon arrival, they told us there were no 7-seaters available and downgraded us to a 5-seater without any discounts. Later, we did see 7-seaters in the parking lot.

Very nice car. Hybrid was a great help with petrol consumption. It was a bit of a squeeze with all of our bags from airport, but good space for the rest of our trip with lesser baggage.

Booking was easy, and communication was excellent.

The vehcile had a lot of damage & was very smelly.

the car struggled on inclines as MG not a strong car! But did the job, so all good.

hoping to use the membership for more great deals!

Very friendly staff who waited for me with a smile as my flight was super delayed late in the night.

It was a major concern that when picking up the car the rental contract had been changed to have $5200 excess, when the terms and conditions from EasyRentCars was $4500. As I was using TripCover for the excess insurecane, this left a gap that I was not really happy about. Also The "check engine" warning came on on the second day and stayed on. I informed Alamo of this. As it happened the car ran fine, but it was a bit concerning to have the warning on.

Car broke down vehicle assistance didn’t respond rang Alamo counter staff who helped get NRMA to call me directly Once connected RACV arrived in timely manner and replace battery

No issue Advised at counter by Alamo to not take insurance deal offered by Easy rental

I was observing the staff who attended to me and the one next to me.. That customer was from the U. S as u had overheard the conversion.. And was treated way better than I was treated, maybe because of my name and race I suppose I could be wrong but since you ask for feedback I'm just providing it.i was as if I was talking to a robot that's how I felt. Nothing else. I'm from customer service even till now it's very important you make all customers irregardless of who they are must make them feel that they are all very important. Many thanks for asking me.

Good staff good service!

Nothing

The staff were arrogant when I picked up the car. Despite having no customers, three employees made me wait a long time, saying they needed to finish previous orders first. I rented a seven-seater MPV, but they initially tried to give me a five-seater MG at half the rental cost, falsely claiming there were no seven-seaters available. Only after I argued did they reluctantly give me another customer's seven-seater. Their behavior was disgraceful. They were extremely polite to European customers. It took me an hour to get the car, while a European customer who arrived later got his car in 10 minutes. The drop-off process was convenient.

We had a couple of hassles finding the office, but once there, everything was great.

Car condition was great and clean! The pick-up and drop-off process was super fast.

wait long for the car coz insurance offer

keep easy and easy

Excellent service

Excellent service.

Car was brand new and excellent. Counter staff were super nice and it was an easy check in.

Very easy to use and especially liked the confirmation emails close to our rental date.

Difficult to locate the office "Redspot" No signage.

After having already paid for the excess reduction online they tried to also sell their service for this. They also tried the hard sell on their own petrol with scare tactics on how much I would use and how expensive it was out of the airport. Just really annoying.

Very convenient location in Melbourne airport, and the front desk agent was very efficient and pleasant. Will hire here again.

Great value for money!

Upon arrival I was informed the excess had changed from ~$4200 AUD to ~$5200 AUD. What?! This is ridiculous and incredibly sneaky. I was told it was in the terms and conditions - so who has time to sit and read the fine print? Hardly anyone would do this. The excess is worth more than the car.

GOOD

Our first time booking with Alamo and would do again! More friendly and way going than any other car rental I have booked with.

Easy to use. All costs were clear - no surprises.