CAR RENTAL REVIEWS ON APOLLO_MOTORHOME AT MELBOURNE AIRPORT, MEL

Not good. Wasted a whole day waiting for the car, from morning until 6 PM. They gave me a car with no fuel and didn't compensate me.

Very enthusiastic and efficient

Booked for 9 AM, but the car was still being washed when I arrived at 9:40 AM. Hope it can be ready on time next time.

Forced insurance, vehicle in poor condition led to breakdown and needing assistance

Average

Convenient pick-up and drop-off, and friendly staff.

Pretty good, but they do promote insurance

Waited two hours to pick up the car, but everything else was fine

The GPS was too old, not useful.

Overall okay, but there were additional charges added during the rental. It is recommended not to buy insurance in advance in your home country, but rather purchase it directly when you are there.

Crowded

Got lucky with a free upgrade to a Mercedes automatic. Apollo is fantastic!

There are Chinese staff who can speak Mandarin at the store. However, they kept trying to upsell additional services, like highway toll packages, return car cleaning packages, and full tank return packages. They charged $87 for the full tank package, claiming it was a company discount. But later on, I found out that refilling the tank costs just over $60, so this so-called discount felt like a rip-off. Not very trustworthy.

Very dissatisfied

A very professional company with very convenient pick-up and drop-off process. Since it was an RV, airport pick-up and drop-off were not available, which is understandable due to RV limitations. The most surprising part was that the rental order was for a Volkswagen RV, but instead, I received a Mercedes-Benz RV. It was high-end and luxurious, totally worth it.

The staff at the store heavily promoted one of their insurance packages, saying that I couldn't get the car without buying it. I think more details could be improved, including folding chairs and tables that should be included in the rental price. Renting these items at the store can be expensive, and the staff will promote various packages. Additionally, if you don't buy the insurance package, a pre-authorization of 7500 AUD will be placed on your credit card, with a 2% bank service fee. These details should be clarified by the rental company. In the end, I had to buy another insurance package. I hope future renters understand these details to avoid redundant purchases.

Satisfactory

The car condition was good and relatively new. The rental and return process was simple and fast, but the service of the pickup staff was poor.

Good service, very friendly

Overall okay, but not satisfied with the insurance coordination with the rental company