APOLLO_MOTORHOME CAR RENTAL REVIEWS

Not bad

Convenient pick-up and drop-off, and friendly staff.

The queue time was very long due to the high number of people and the staff's efficiency was average.

Overall good.

Quite convenient

Crowded

Excellent

A tall lady at the rental company insisted that I pay for insurance, otherwise she would not hand over the car. I refused to buy it, explaining that I had rented a car for 15 days on the South Island without purchasing their proposed insurance. She brought another lady to persuade me, but I continued to emphasize that the contract allowed a pre-authorization of 5000 NZD on my credit card for any accident costs. They still refused to hand over the car. We were stuck for 3 hours. Finally, I called the domestic customer service of the rental company, and they negotiated to follow the contract. Then they asked me to pay 25 NZD for a gas canister. I pointed out that during my 15-day rental in Christchurch, this fee was not charged. Why is this fee not included in Auckland when it's the same rental company? They eventually removed the gas canister and gave me the car key. Their attitude was very poor. I want to know if the motorhome rental includes the gas canister or not and request a refund of 25 NZD. A special mention to the young man who attended to us during the car return process; he was enthusiastic, professional, and patient. If I had met him during the pickup, things wouldn't have been so troublesome.

Upon arriving in Christchurch, we immediately called the rental company, and shortly after, a car with the company's logo came to pick us up. We were attended to by a girl from Taiwan. She was beautiful, enthusiastic, and generously helped us fill out the forms. She provided us with many suggestions and assistance. She was professional, helpful, and both picking up and returning the car went smoothly. We noticed there were many people renting cars in Christchurch, and the staff seemed relatively few.

Very satisfied, good car condition, good service, top choice for overseas self-drive.

The staff was very patient in explaining when renting the car.

When picking up the RV, I told the staff that my English wasn't very good. They introduced the RV's features and usage instructions very slowly and in detail. When I repeatedly asked for clarification, they were very patient. When returning the RV, we were more than two hours late, past noon. We were supposed to be fined 300 dollars, but since the RV staff saw we had driven over 5,000 kilometers without any damage and had cleaned the RV, they waived the late fee and just asked me to send my wife a bouquet of flowers. Very humane.

Very dissatisfied

During my car rental period, I committed a traffic violation. Since the car from Apollo Company is registered under the company’s name, the fine is ten times higher than that for an individual. However, when the rental company received the fine notice, they did not handle it and simply passed it on to me, asking me to pay. After checking the traffic regulations, I found that in this situation, the regulations allow me to transfer the name on the fine to my personal name, reducing the fine to one-tenth of the original amount. The rental company should be well aware of this and should inform the renter immediately upon receiving such fines from the traffic authority, assisting them in transferring the name. But Apollo Company did nothing and gave no reminders. Uninformed customers might end up paying ten times the fine unjustly. Therefore, it can be concluded that Apollo Company is very irresponsible and, to a certain extent, even deceptive. So, be cautious with this company. The service from the car rental platform itself is good, but their experience in dealing with unscrupulous foreign merchants needs improvement.

It took almost two hours to pick up the car. The efficiency definitely needs improvement.

No response after feedback. The service was still quite enthusiastic!

The shuttle service ends too early, but everything else is fine.

Not bad, but they charged for cleaning supplies twice.

Satisfactory

Satisfied