Very dissatisfied

Average

The staff at the store heavily promoted one of their insurance packages, saying that I couldn't get the car without buying it. I think more details could be improved, including folding chairs and tables that should be included in the rental price. Renting these items at the store can be expensive, and the staff will promote various packages. Additionally, if you don't buy the insurance package, a pre-authorization of 7500 AUD will be placed on your credit card, with a 2% bank service fee. These details should be clarified by the rental company. In the end, I had to buy another insurance package. I hope future renters understand these details to avoid redundant purchases.

Pretty good, but they do promote insurance

Apollo's service was great. It was my first time renting a car internationally, first time using QEEQ, and first time driving an RV. Very satisfied with Apollo's service. They were very sincere. QEEQ's service was also excellent, and I will continue to use it.