The service attitude was good but the waiting time was too long. The rental process needs improvement to shorten the time.

Extremely slow

The staff were very patient and processed everything quickly.

The staff were very friendly, but the insurance we bought at the store was quite expensive.

The car exceeded my expectations. It was a nice car to drive around and there were no damages. It was like a brand new car. It allows us to connect our phone and display our GPS on the screen directly instead of looking through our phones which is a plus point. However, the lady staff at Europcar wasn’t that friendly when assisting us, for that there is some room of improvements.

The booking process was easy and understandable. Instructions were clearly stated.