Good

The rental process was very smooth, and the instructions were very clear.

Because we had a lot of luggage, we booked a mid-to-large car (Chevrolet Malibu). However, at pickup, they could only provide a compact car (Volkswagen Jetta), so we had to fold down part of the rear seat to fit the luggage.

Attitude is acceptable

This was the worst company. The attendant with an Indian accent told me the car I selected was not available and offered to switch it with a Japanese car, but ended up giving me a Kia, which left me speechless. After various troubles, either missing EZpass or no reverse sensors, I finally chose a fuel-consuming Ford.