Pickup and return were quick, but the car leaked on the last day

The Queenstown branch is small, but they have a wide range of vehicles. However, once you arrive at the store, they will strongly recommend insurance, which is quite expensive. It is much cheaper to buy it in your home country. Britz's cars are relatively old; mine had 190,000 kilometers on it. If possible, I recommend Maui, whose cars are two to three years old, while Britz's are over three years old. KEA's cars are only one year old.

Firstly, the address given on the car rental form from Zuzuche was incorrect. The store had moved 2 kilometers away, causing our group of 4 to waste over 200 yuan on a taxi fare. Secondly, the store required us to buy full insurance on-site; otherwise, we couldn't pick up the car (the staff said unless we paid a deposit of 5000 NZD, about 23000 RMB). This was different from what Zuzuche stated, and I had to proceed after contacting Zuzuche's New Zealand customer service. Thirdly, the car model was old (had 210,000 kilometers), but there were no major issues.

When picking up the car, they recommended full insurance for 42 NZD per day. Although it's extra on top of the order price, it is very necessary because with it, there’s no need for a credit card pre-authorization. The coverage is extensive, including vehicle damage, a can of gas, and an extra driver's spot.

The store is good, no upselling. The RV's water drainage got blocked on the way, but it was resolved promptly. From reporting to Mighty to the issue being fixed, it took about 3-4 hours. During that time, normal activities were still possible, and the actual fix only took 1 hour.