The staff at the counter were evidently not familiar with the business processes. Despite not many people in line, it took three hours of waiting at the counter.

Some foreign staff lacked enthusiasm and always seemed to be hinting at extra charges.

The car condition was okay, and the return process was very convenient. You basically need to do a quick check and you're free to go. However, the pickup and drop-off locations from QEEQ were very unclear. Nobody could accurately tell me the exact location. I suggest adding pictures and more detailed instructions. Additionally, regarding local traffic fines, I recommend that QEEQ provides assistance or directly handles these. This is one of the most important services from an agent. QEEQ is essentially an agent or intermediary, but many things I had to handle directly with third parties. I signed the contract with QEEQ, so I feel like QEEQ is trying to avoid responsibility.

They didn't provide the reserved model. I booked a Yaris, but got an i30 instead. No special explanation, but I accepted it. Overall, it went smoothly.

Great service