Insufficient staffing, very long wait times

There was minimal communication. We had to run between the 2nd and 3rd floors twice to get the car. They also didn't clearly explain whether we needed to take a shuttle bus when returning the car.

There were only five or six people in line, but I waited for about 30-40 minutes. The front desk staff, who looked Chinese but was an ABC, kept forcing me to buy insurance. I told them I had already purchased all the necessary insurance, but they still insisted on selling their additional insurance. It was a horrible experience. No one was responsible for checking the car's condition when I picked it up, so I'm worried they might blame me for previous scratches.

Patiently inquired about all our needs.

The GPS was completely useless, and they didn't offer a refund.