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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8550661307
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8550661307
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Reviewed: Tue, Oct 13, 2015
About Europcar: 8.0 /10
The store is right on the left side of Granada train station, easy to find. The parking lot is on the right side, just a few steps away. They gave us a much larger business van instead of the automatic normal car we had booked. The staff said they had no automatic cars left and offered us either the larger business van or an upgrade to a Mercedes for an additional 50 euros per day. Shouldn't they automatically upgrade us in such situations?! This delayed us a bit. We called QEEQ customer service and after ten minutes of no response, we expressed our dissatisfaction to the store. The staff provided us with a Volkswagen that was just returned and not cleaned. When we returned the car at Sevilla train station, we mentioned that the car was dirty when we received it and were unsure if we would be charged extra, sigh.
About QEEQ: 8.0 /10

Relevant Reviews on Europcar GRANADA RAILWAY STATION

Adair Romeo

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Reviewed: Tue, Sep 10, 2019
About Europcar: 6.0 /10
The store wasn't open at the agreed time, waited outside for a long time.

Kay Pound

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Reviewed: Mon, Mar 4, 2019
“Spain - Granada - Malaga - Ronda - Seville - Lisbon, Portugal - Porto - Segovia, Spain - Madrid”
About Europcar: 2.0 /10
Europcar provided us with a car that was due for an oil change. We rented the car from February 17th in Granada, Spain, and returned it on February 28th at Madrid Airport, totaling eleven days. On the sixth day, the 23rd, a red warning light appeared, indicating the need for an oil change. I contacted the rental platform to ask if it was necessary and what the consequences would be if we didn't change it. They suggested visiting a local branch of their company for assistance to avoid safety risks. In Porto, we found their rental point below the British company. I requested a car exchange, but they claimed they didn't have the same model. The staff took us to a repair shop and asked me to pay the full cost upfront, 76 Euros, with a promise of reimbursement at the Madrid drop-off point. It took three hours to change the oil, ruining our afternoon plans. At the Madrid Airport drop-off, they refused to reimburse the oil change cost, telling me to contact the rental platform. Europcar failed to check the car thoroughly before handing it over and was unhelpful in resolving the issue, showing no willingness to admit their mistake or apologize sincerely. How can we trust such a rental company?

Spencer Toland

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Reviewed: Tue, Jun 19, 2018
“Car Pickup at Granada Train Station, Return at Seville Station”
About Europcar: 6.0 /10
This order involved picking up the car at the Granada store and returning it in Seville. We booked a Polo but ended up with a hybrid Yaris. The car was average, with poor power, though overall acceptable. Another order involved picking up in Madrid and returning in Granada. It was a disaster. Europcar's customer service told us that the key box was at the entrance of the Granada train station (it was actually in the parking garage), causing us two girls to drag our suitcases to the office only to find nothing. When the office reopened at 4:30 pm, we had to waste more time returning the keys. They later claimed we were late returning the car and wanted to charge us (though after some communication, they did not), but then they charged us 22 euros for parking because we didn't park in the designated spot! Despite calling to ask about the key box and designated parking, we received incorrect information and ended up paying the price. Rentalcars was not helpful in addressing the parking fee issue, very frustrating! Never renting from Europcar again! If you want trouble, go ahead!

Tobey Crichton

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Reviewed: Sun, Aug 27, 2017
About Europcar: 2.0 /10
The police did not accept the license information provided by the car rental company online, and held the rental company responsible. However, the rental company shirked their responsibility.

Ursula Partridge

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Reviewed: Mon, Jul 11, 2016
“From Granada to Seville to Madrid, Spain”
About Europcar: 2.0 /10
Europcar was very bad. I booked a manual car on Zuzuche.com, but at the location, the staff recommended an automatic car with an additional 10 euros per day. Considering the narrow roads in Europe, I accepted the upgrade. Since it was an upgrade, I only confirmed the upgrade fee and didn't look through the contract thoroughly. Who would have known that when returning the car, the upgrade fee turned out to be 20 euros per day. Without my consent, they had also added glass insurance and associated taxes, making the final bill double the original cost. When we realized the problem, we contacted the return location, who communicated with the rental location. Since the relevant staff wasn't working that day, we agreed to resolve it the next morning. We called at 9 AM, but were told the staff hadn't arrived and asked if they should call us back. Trusting them, we waited for their call, but they never contacted us. When we tried calling back multiple times, no one answered, and it kept going to fax. We never had a chance to verify the situation with the responsible staff member. Later, we checked reviews from UK and US customers and found similar complaints, indicating a widespread issue with honesty and integrity at this company. Out of the four car rentals I booked on Zuzuche.com, three were in the US and were excellent, but the experience in Spain was very disappointing.

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