J'ai appelé l'agence Hertz quand nous étions dans le train pour prévenir que nous étions en retard et que nous arriverions à 19h30. Réponse : l'agence ferme à 18h00 (agence étiquetée GARE et les trains ne s'arrêtent pas de rouler...) et donc comme il faut que je vous attende, il vous en sera demandé plus de 100 euros supplémentaires...
Pour une voiture type Fiat500/Twingo pour une journée plus de 150 euros, je vous avoue que je n'avais déjà pas un bon retour de Hertz, mais là.....
Certes la personne de l'agence nous a donné une Clio (ce qui m'indiffère), mais ce n'est pas cela qui a fait baissé la facture.
Je n'ai jamais vu cela à part à Mayotte, quelle référence !!! Et pourtant j'ai fait plusieurs fois le tour de la terre.
The attitude was quite good, and there were no unreasonable charges. They pre-charged for a full tank of fuel, and the price was cheaper than refueling it yourself. However, you need to plan well and return the car with an empty tank to make it worthwhile. I received a Ford Galaxy, which is wider than the Smax I booked, and it was an automatic. I used a notarized translation of my driver's license to pick up the car. I met a compatriot at the adjacent rental counter who couldn't pick up his car because he didn't have a notarized translation. He mentioned that he had never needed one in his previous trips to Europe, so he didn't bring it this time. To be safe, it's better to bring a notarized translation.
We booked an automatic car, but they provided us a manual one. The store said there were no automatic cars available. We had no choice but to take the manual car.
Car was listed as holding 7 people PLUS 3 large bags. We packed accordingly. the vehicle provided, and the only one available to us, could barely hold 7 people AT THE EXPENSE of any luggage room. As a consequence we had to hire an additional car and spend our holiday carpooling. Totally disappointing and borderline fraudulent as far as the accuracy of vehicle capacity as described.
j'ai commandé une petite voiture, je me suis retrouvé sur le site hertz avec un utilitaire, et sur place avec un CAMION ! obligé de payer en plus pour avoir une simple voiture
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