This was a terrible car rental experience. The staff took advantage of the language barrier and did not follow the inspection process at the time of car delivery. They deceived us into signing the confirmation. When returning the car, the staff claimed that small scratches on the car were caused by us and withheld 382 MYR. As we were in a rush to catch our flight, we didn't have time to argue and communication was difficult. We had no choice but to accept our bad luck. We will not rent from this company again. Additionally, when picking up the car, they repeatedly tried to make us cancel the insurance we bought during rental and purchase insurance from them instead. Only after my firm insistence did they back off. Poor service!