Friendly staff

When we arrived in Frankfurt, the Mercedes 8-seater we reserved was unavailable, and they insisted on giving us a Ford 7-seater instead. We had eight people, how could we all fit? We went back to negotiate with the lady at the counter. She insisted that only the 7-seater was available. The two cars are of different sizes and not even in the same group. She was clearly lying, saying that the rest were all 9-seaters that required extra payment to upgrade. We argued that this was Hertz's problem and they needed to resolve it. She eventually said she would try to get a car from a nearby location but couldn't guarantee it. She asked us to wait on a nearby sofa, but we insisted on waiting at the counter. In less than a minute, she rummaged around and suddenly found the 8-seater Mercedes right next to the Ford. This is blatant lying. If not for the communication between Zuzuche and Hertz, I would have sent an email to complain. I have Hertz's gold card and this is the kind of deceptive service I get!

As always, convenient and reliable. The 320d has powerful performance, and the station wagon's trunk space is huge, perfect for driving in Germany.

The Frankfurt Airport location is easy to find, right inside the airport! The service was attentive. They even brought the child seat directly to the garage. The return process was simple. Very satisfied!

Many locations, close to the airport, and new cars. However, they overcharged me and it took almost 2.5 months to get a refund.