Europcar ZURICH KLOTEN AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Shirley James

Switzerland

Reviewed: Thu, Sep 3, 2015

About Europcar: 10.0 /10

Big companies are really good. The paperwork is done at the airport, and the car is picked up next door. The rental and return process is simple and quick. Since we had an 11-day rental period and a lot of luggage, they offered a free upgrade to a bigger car. The car was very new, with just over 20,000 kilometers. The staff were kind and enthusiastic.

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on Europcar ZURICH KLOTEN AIRPORT

Jeff DuBois

Switzerland

1 days rental

Reviewed: Wed, Jan 24, 2024

About Europcar: 10.0 /10

Very good

About QEEQ: 10.0 /10

Murray Isaac

Switzerland

1 days rental

Reviewed: Thu, Feb 14, 2019

About Europcar: 2.0 /10

The car rental office said we couldn't use credit cards with magnetic strips, only those with chips were allowed, but they never informed us of this requirement. Therefore, they rejected my husband's card with a magnetic strip. When I used my chip card to secure the rental for my husband, they insisted on charging over 300 dollars to make me a co-renter. Otherwise, we couldn't pick up the car. This credit card policy is too unreasonable; I've never encountered such a situation in the U.S., and we wouldn't need to spend this extra 300 dollars.