Budget Cancun Airport - Budget Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Liz Louise

Mexico

Reviewed: Sun, Oct 11, 2015

About Budget: 8.0 /10

I booked a Prado model on QEEQ, but when I arrived at the store, they didn't have the Prado at all. They only had a Renault SUV, which was much smaller, and there were no other options. When I asked the store, they told me to communicate with the website, saying the online information might be inaccurate. I understand that they might not have a Prado, but they clearly stated that they would provide a comparable model. Anyone can see that a Prado and a Renault are not the same size. I hope you can communicate this better. If a vehicle is unavailable, don't write it on the website!

1 days rental

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D. Alvarez

Mexico

4 day rental

Compact | Renault Logan or similar

Reviewed: Sat, Oct 26, 2024

“Facilidad para rentar. Tiempo de espera largo.”

About Budget: 10.0 /10

El auto superó mis expectativas. Pero tuve que esperar por el auto casí una hora.

About QEEQ: 8.0 /10

Cuando hice la reservación del auto ofrecian un paquete de protección de la unidad tanto en México como en Estados Unidos, pero en la agencia Budget me obligaron a pagar un seguro de cobertura nacional de acuerdo a la ley estatal de Baja California.

Uriah Hemingway

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Budget

Mexico City Airport(MEX)

Mexico City

Mexico

Reviewed: Fri, Oct 11, 2019

“Mexico City, Sun Tower, San Miguel de Allende, Guanajuato, Morelia, Mexico City”

About Budget: 10.0 /10

Overall satisfied. It would be better if the procedures were simpler, like some other companies, without the need to fill out and confirm so many documents. The language barrier makes it hard to understand what is written.

About QEEQ: 10.0 /10

Clyde Abe

Mexico

1 days rental

Reviewed: Mon, May 9, 2016

About Budget: 6.0 /10

The vehicle's condition wasn't great. The engine warning light came on while driving, the wipers were almost unusable, and the door lights didn't work well. The main issue was: the insurance claimed on the rental order wasn't included (though I had bought full insurance). It didn't cover even the most basic theft, collision, or any amount of protection... I had to keep calling home to sort this out but got nowhere! It wasted a lot of my time, and I was charged an extra $20 late check-in fee at my accommodation because of this. The rental cost also didn't match; the prepayment wasn't recognized by the rental company, and I had to sort it out again after returning home...