Surroundings

Te venden un seguro más caro y si no lo quieres tienes que dejar $50 mil pesos en garantía

Overall satisfied. It would be better if the procedures were simpler, like some other companies, without the need to fill out and confirm so many documents. The language barrier makes it hard to understand what is written.

Upon arrival at the rental company, they demanded additional rental fees, claiming our rate was too low to be possible. We showed them our booking and held firm. After nearly an hour of arguing, we were finally allowed to take the car. However, it wasn't the Toyota we booked, but a smaller Renault estate car. Fortunately, one of our companions had lighter luggage, so we managed to fit the luggage of four people. To save time, we didn't insist further and just took the car and left.

I booked a Prado model on QEEQ, but when I arrived at the store, they didn't have the Prado at all. They only had a Renault SUV, which was much smaller, and there were no other options. When I asked the store, they told me to communicate with the website, saying the online information might be inaccurate. I understand that they might not have a Prado, but they clearly stated that they would provide a comparable model. Anyone can see that a Prado and a Renault are not the same size. I hope you can communicate this better. If a vehicle is unavailable, don't write it on the website!

The car was excellent, the check in and check out process was great and the customer service was phenomenal. We could not be happier!! Thank you Budget.