Excellent

There was no Chinese service at both the pickup and drop-off locations. I booked the car for 3:30 PM, but I had to wait at the airport for over four hours until almost 8 PM to get the car. I bought the insurance recommended by the staff, who said that I didn't need to return the car with a full tank. This already made me unhappy. Additionally, they gave me a brand-new car with a very strong new car smell. Especially after being parked and exposed to the sun for a while, the smell inside the car was so strong that I felt nauseous. During our self-driving trip, I didn't dare to close the windows. This rental experience made my family very unhappy during the trip.

Leaving Calgary Airport, Hertz is right across the street, making it very convenient. There weren't many people in line, everything was orderly, and the staff were very friendly and provided excellent service. Very pleased!

Picking up the car at the airport was very convenient, the car was in excellent condition, and the service was great. Renting the car for a week was very cost-effective. The only issue was that the car return location in Vancouver was in the underground garage of a building, and the HERTZ sign was very small, which caused some trouble as we had to circle around the building once.

This company is large, has many branches, and provides good service.

Very straightforward, better than expected.