The vehicle was in excellent condition, almost brand new. Initially, we added a GPS, but later found that our Huawei phone could navigate using the internet. When we requested to remove the GPS, the staff initially said no, but eventually upgraded our car instead. This type of sales approach is acceptable.

Both pickup and drop-off were very convenient!

The staff had a bad attitude. When I pointed out that the car given to me was different from the one I reserved and requested the reserved car, the staff kept pushing me to pay for an upgrade. When I refused, their attitude became even worse. I contacted the rental company's customer service on-site, asking them to communicate with the staff over the phone, but the staff's attitude deteriorated further. The whole negotiation took about 90 minutes, and in the end, I only got the Hyundai given to me initially, not the reserved Ford or any of the other models listed as possible alternatives. I have booked directly through AVIS's website before and experienced similar issues, but they were resolved satisfactorily after negotiations. This was the worst rental experience out of my six times renting a car in the U.S.

Acceptable

This company is really bad. We arrived at the airport at 9 o'clock and had clearly booked a Ford Escape, but we were offered a BMW X5. The representative was Chinese and we made it clear we didn’t need an X5. However, they still processed an order for the X5 after completing the booking, which would cost us an extra $600 per day. Luckily, we noticed the error and requested a change, but then they asked if we wanted a GPS. We declined, and by this time, we had already wasted an hour because she told us it would take a long time to modify the order. Then they offered an upgrade to a Ford Edge, which we also didn’t need, and asked if we wanted additional personal insurance, even though we had bought all necessary insurance when booking. By 11:30, two hours had passed. My friend and I realized they wouldn't let us pick up the car unless we bought something extra. We had no choice but to choose personal insurance. The car we ended up with was an old Jeep, not the Ford Escape we originally booked, and it consumed a lot of oil. This was a very unsatisfactory car rental experience, and I will not use Budget again.