It's alright

An ABC said we arrived late and claimed our reserved model was unavailable. They wanted to charge us an extra 150 euros for an upgrade. Our English is poor, so we asked if they could speak Chinese. They said they couldn't, even though they were clearly communicating with peers in Chinese. In the end, we still got a Touran. We requested a receipt, but they said they couldn't provide one. Since we were in a rush to another city, we had no choice but to pay and take the car. It was a very unpleasant experience. PS: The store is on the second floor of the central train station, not too hard to find, but the pickup point takes some time.

The front desk was very nice, and the car was new and clean.

The staff were very nice.

Picked up the latest model VW Golf, with full comfort features like Bluetooth, Airplay. However, encountered a Tyre air leak since pickup, which was covered by Europcar. Added some inconvenience to our trip, but it was fixed nonetheless

Smooth booking process as always.