The car we received was different from what we booked. We originally booked an SUV Nissan Qashqai (I even provided them with a copy of the rental agreement), but upon pickup, we were given an SUV Hyundai ix35 with several scratches. When we mentioned this to the Hertz staff, they said it was the same category (SUV) so it's fine. However, there was already an SUV Nissan Qashqai nearby. Since it was late, we didn't want to argue further. We hope Hertz can improve on this.
I booked a Toyota Camry, but they gave me a Škoda Octavia, insisting it was the same level. Also, they didn't help me install the highway toll device, and later charged me a 38 AUD service fee to pay the tolls. It's like being ripped off.
The car rental company is great, a big company. The car was very new.
About QEEQ:10.0/10
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