The rental company made me purchase another insurance without my permission, as the contract was in Dutch, and I initially thought it was a deposit. 200 euros feels like a rip-off. Contacted the rental service but they said since the contract was already signed, there was no way to get a refund. A reminder to other car renters: if you need full insurance for the car, it's best not to buy it from the rental app but directly from the rental counter. Otherwise, you might end up with two insurances. I've rented cars through the service 9 times, and 3-4 times I ended up with double insurance. The rental service should take some responsibility for this.

Very good

The car I booked was unavailable, so they gave me a smaller one that was more expensive. They didn't inform me in advance, and there wasn't enough space for everyone. When returning the car, there were no staff, took me two hours to find someone.

Extremely slow, requires two credit cards. Reserved a Mercedes E-Class, but got a Volvo XC60. Most cars from AVIS are Volvos, driving experience is far inferior to Mercedes.

Was given initially a Citroen Cactus, requested for car change due to the dirty car. Marciano of the AVIS counter was super helpful, he gave us a equivalent Volvo C40 as he recommended. The car was clean and excellent. Superb drive around Amsterdam thanks to the car. Fuel efficient travels, hassle free. Quick pickup and return times. Thank you AVIS, thank you Marciano. Keep up the good work.