There was no queue because I arrived early in the morning.

Fast and good service

First time encountering such an issue. Paid a deposit but they couldn't find it. Bought full insurance but they said it wasn't available. Ended up paying half more than expected, and they were extremely impatient.

The Europcar branch at Frankfurt airport is excellent.

We arrived at the store in the morning, and there were only three staff members, resulting in long queues. We waited almost half an hour to get served. When returning the car, we followed the GPS address provided on the rental website, but it was incorrect. Luckily, we drove another kilometer and found the correct drop-off point with English signs; otherwise, we would have wasted a lot of time. We rented a Volkswagen Passat estate, but received a Kia Carens diesel version instead. The car was new, spacious, and quite good overall.