Terrible service, arbitrary charges, unclear explanations. I was charged an extra 30 euros for refueling service just because I returned the car with about 5% less fuel, without any prior or on-site notice. I even mentioned the fuel issue when returning the car. Additionally, there were several unexplained charges of tens of euros, which was completely unexpected.

Very professional!

The company staff were very professional. Pickup and drop-off were at the same location, near Milan Central Station, just a ten-minute walk following Google Maps.

Had to wait for a while, but acceptable.

The reception point is small and hard to find, but the staff are very friendly and provide detailed instructions on precautions. There weren't many people, so no need to queue. A pleasant surprise was that we got an upgrade to a Grand Cherokee, which we love!