Satisfied

The receipt and the pre-authorization charges do not match. There are still a few hundred dollars in pre-authorization that have not been canceled.

Picking up the car in San Francisco was quite convenient. It was already past 10 PM, so there weren't many people at the rental spot. When choosing a model, the staff member kept saying the KIA RIO was not suitable for us, but we insisted it would be fine. She kept saying no, and eventually let us go to the garage to check if the car could fit our luggage. After comparing, we found the KIA RIO could definitely fit two 24-inch suitcases and one 21-inch suitcase. We went back up to confirm with the staff, and she started preparing the contract. When we signed and left, I later checked the invoice and noticed the amount differed from what QEEQ quoted. But since we had already signed and left, there was nothing we could do. The invoice showed an additional charge for something like roadside insurance, adding an extra ten dollars or so. Luckily, it wasn’t a significant amount. If it were much more, it would have been problematic. I recommend everyone carefully verify the amount displayed on the computer screen. I plan to book again in a year, but I see prices have increased significantly.

The person handling our check in was fairly slow and made an inappropriate comment. However, the vehicle we received was a Kia Soul, a nice upgrade from what we booked and a fantastic driving experience.

We had several reservations canceled before we were able to depart on our trip. QEEQ staff were very helpful and the refund process was among the best I have experienced. I expect to be using QEEQ as my preferred car rental provider.

For some reason i was charged extra 5 dollars. The guy at the counter couldnt explain why. He just said i have to pay it