Very close to the airport, just across the road, very convenient.

They didn't provide the reserved car and didn't offer a free upgrade to an equivalent or better car. Various upselling of additional services, which is related to the sales point and the staff, not the company itself. The location was Melbourne Airport.

The process was quite fast. The SQ5 we initially requested wasn't available, so they gave us a Q5 instead and offered us a full tank of gas so we wouldn't need to return the car with a full tank.

Arrived half an hour early and still completed the car rental process easily and quickly. They didn’t have the 5-seater Highlander I reserved but upgraded me to a 7-seater for free after some discussion. My reservation included Max Cover, and later I scratched the side of the car in an underground parking lot. When returning the car, the staff just checked it and assured me that with Max Cover, I wouldn't have to pay anything. This kind of service and insurance truly provides peace of mind. When renting in Australia, I only trust Hertz!

The customer service was very enthusiastic and patient.