The pick-up and drop-off process was very simple and convenient. However, there was no electronic toll card, and the first time I encountered a cash only toll lane on the highway, I missed it. When I returned the car, I hadn't received any toll information yet, so I'm not sure how long it will take to charge my credit card. Also, since I was unfamiliar with the nearby gas stations and worried about refueling too early, I opted to let the rental company fill the tank and pay the fee. The service fee of $1 was acceptable, but they charged me $4.8 per gallon, which seemed too high for Chicago compared to the $2.5 I saw later in Dallas.

Everything went smoothly. Professional and no extra fees or forced sales. I've used them 4 times already!

The car was leaking water during rainy weather, I got charged for tolls afterwards while we paid all tolls cash, First car we picked on the airport needed service right after we started the engine car was short on oil

Like: the first vehicle was horrible but when I finally called they took care of it immediately, with a much nicer and unexpected upgrade
Dislike: the first vehicle. bad Mitsubishi 35k mile plus and it ran bad and stinky

Like: The staff recommended me to rent a Subaru Outback because of the weather conditions in Montana. The car was in an excellent condition. I am pretty much satisfied with my rental experience.