I’ve mentioned this twice already in my chats with your online customer service.

They told customers the reserved car was unavailable and pushed them to choose a higher tier car without mentioning any extra charges.

Because I didn't accept the insurance upsell from the staff, I was treated extremely poorly. First, they intentionally delayed by saying to wait and then attending to other things. Ten minutes later, they claimed there were no cars available. I said, 'Didn't you reserve one for me?' and then they started ignoring me. After a complaint and more than 50 minutes, I finally got a car I didn't want, in poor condition. The last row of seats couldn't move or fold, the exterior was scratched in many places, and there were three noticeable dents. When I pointed these out during the inspection, the staff simply said they didn't have time to check it. They didn't even say 'sorry' and continued to ignore me. When I asked for a different car, they were very unhelpful.

I had already selected the dates and received a quote when booking online, but during checkout I was told that because my rental period was less than a week, I couldn't get that price. The final cost was over $60 more than the quoted price. Also, I don't understand why Ford Focus and Chevrolet Spark are categorized in the same series when they are clearly different in size. In the end, I got a Chevrolet Spark, a very small car, which made me unhappy.

Everything worked like perfectly. The right car was ready promptly and the return was efficient, friendly and flawless.