They force you to buy additional insurance, otherwise they won't allow you to cross the border. The crossing fee is only 25 EUR, but the insurance costs 66 EUR plus tax, which altogether cost an extra 120 EUR. I booked a C-class but got an X1 instead, which is clearly not the same class in China. Maybe in Germany, X1 has the same price as C-class. I've had a good impression of Hertz before, but this experience was very disappointing. The staff refused to mediate over the phone with the booking agency. It was really frustrating. If I weren't in a hurry, I would've canceled the rental. Do not choose this company.

I purchased full insurance, but Hertz added another full insurance. I didn't notice and was charged over 200 euros extra for overlapping insurance. I suspect Zuzuche of fraud! Everyone, avoid renting from this scam company. I will be gathering evidence to sue them.

Pretty good, they even gave me a free upgrade to a Grand Cherokee. The car exchange was smooth as well.

Many locations, close to the airport, and new cars. However, they overcharged me and it took almost 2.5 months to get a refund.

The problem is with payment I have rent the in price of 1380 Europe but I found they take from my master card more than 2000 Europe Could you explain and how I return my rest money back