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From Chile
+56-226665927
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+57-6017940262
From Malaysia
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From Mexico
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3651605312
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3651605312
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Reviewed: Mon, May 9, 2016
About Europcar: 6.0 /10
This was my first time renting a car overseas, and here is my overall experience: After arrival, I was quite confused and couldn't find the car rental location. The order only mentioned 'in the airport,' and contacting the car rental service didn't help with the exact location. However, when I contacted the car rental company mentioned on my order, a Chinese-speaking representative answered and asked for my location (I was at Gate 3 of the international arrival hall at that time). He said he would send someone to find us immediately. After waiting for half an hour without any contact, we asked airport staff for help in English, using a lot of gesturing, and wasted quite a bit of time finding the rental counter. The car was good and worked well. Being inexperienced, I didn't realize that the fuel tank should be full when picking up the car. I signed for the car with the tank at 70%. Upon return, I also left the tank at 70%. The staff took out the rental agreement I had signed, which showed the fuel tank should have been 100% full. I didn't argue and paid a fuel fee of 15 MYR. Lesson learned. Returning the car was just as difficult as picking it up. I couldn't find the drop-off location and didn't contact the car rental service because I knew they wouldn't know either. Eventually, I called the rental company, and a Chinese-speaking representative informed me that there was no actual office at Johor Bahru Airport even though I chose to return the car there. They had to send someone to pick up the car, which took 40 minutes. To be fair, I did return the car a day early, which might have caused them to be unprepared. Overall, while the rental and use of the car were good, the pick-up and drop-off experiences were very disappointing.

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Reviewed: Tue, Dec 10, 2019
About Europcar: 8.0 /10
The store is easy to reach and the service is quick.

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Reviewed: Tue, Jan 7, 2020
“Melaka - Selangor - Penang - Cameron Highlands - Kuala Lumpur”
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K.KIMURA

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Compact | Nissan Almera or similar
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N.LUESINGHANART

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Medium SUV | Honda CR-V or similar
Reviewed: Wed, Apr 17, 2019
About Europcar: 4.7 /10
I didn't get the car exactly as I had booked. I booked a Honda crv (medium suv) but the car received a nissan x-trial which is a small suv. However, the car that gets received can drive well. There is no problem. In summary, I am not satisfied with not getting the car as I have reserved.
About QEEQ: 10.0 /10

SarahJ

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“Hassle free from start to finish.”
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About QEEQ: 10.0 /10

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