From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1310477310
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1310477310
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Reviewed: Mon, May 9, 2016
About Europcar: 6.0 /10
This was my first time renting a car overseas, and here is my overall experience: After arrival, I was quite confused and couldn't find the car rental location. The order only mentioned 'in the airport,' and contacting the car rental service didn't help with the exact location. However, when I contacted the car rental company mentioned on my order, a Chinese-speaking representative answered and asked for my location (I was at Gate 3 of the international arrival hall at that time). He said he would send someone to find us immediately. After waiting for half an hour without any contact, we asked airport staff for help in English, using a lot of gesturing, and wasted quite a bit of time finding the rental counter. The car was good and worked well. Being inexperienced, I didn't realize that the fuel tank should be full when picking up the car. I signed for the car with the tank at 70%. Upon return, I also left the tank at 70%. The staff took out the rental agreement I had signed, which showed the fuel tank should have been 100% full. I didn't argue and paid a fuel fee of 15 MYR. Lesson learned. Returning the car was just as difficult as picking it up. I couldn't find the drop-off location and didn't contact the car rental service because I knew they wouldn't know either. Eventually, I called the rental company, and a Chinese-speaking representative informed me that there was no actual office at Johor Bahru Airport even though I chose to return the car there. They had to send someone to pick up the car, which took 40 minutes. To be fair, I did return the car a day early, which might have caused them to be unprepared. Overall, while the rental and use of the car were good, the pick-up and drop-off experiences were very disappointing.

Relevant Reviews on Europcar KUALA LUMPUR INTERNATIONAL AIRPORT

Elroy Violet

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Reviewed: Thu, Jan 16, 2020
“Kuala Lumpur to Penang”
About Europcar: 10.0 /10
Picking up and dropping off the car was quite convenient.

Harley Marcellus

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Reviewed: Mon, Feb 22, 2016
About Europcar: 2.0 /10
Very dissatisfied with the counter service.

K.KIMURA

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Compact | Nissan Almera or similar
Reviewed: Sun, Oct 13, 2019
“Good site”
About Europcar: 8.3 /10
We rented a new car.
About QEEQ: 8.0 /10
We were able to borrow cheaply by using coupons.
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R.John

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Mini Van | Toyota Innova or similar
Reviewed: Thu, Aug 29, 2019
“Bad experience from the counter staff who inspected the vehicle at drop off. Given an old scratchy c”
About Europcar: 5.0 /10
The car given was an old car; may be 10 years old model with lots of scratches. As our flught to KUL was delayed by 4 hrs, we could pick up the car after midnight. Though we, me and my father, managed to make the staff mark many scratches on the vehicle at night, it seems a couple of scratches were not marked. This was pointed out by the EuropeCar staff at drop off, who treated me & father badly. The scratch seemed rusted and atleast 2 months old. We are frequent travelers and this is the first time ever we were treated as if we did some grave mistake, that too after giving us an old car with lots of scratches. The staff who spoke to us rudely commented that he will check with EuropeCar management before releasing MYR 1000 taken as deposit. Please take this up with them and kindly help to get us the deposit without delay. Thanks Renjith
About QEEQ: 9.0 /10

S.Chan

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Compact | Toyota Vios or similar
Reviewed: Wed, Aug 21, 2019
About Europcar: 5.7 /10
European is giving second disappointment. First, car air conditioning broke down and requires car be changed giving us inconveniences. Second, car was not at designated location although it had been confirmed via email. Please improve.
About QEEQ: 8.0 /10
You guys are prompt. Email was replied in a very short while. Keep it up.

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