Arrogant attitude, insisted on extra charges

Overall, it was pretty good and the process was very smooth. The only downside was that the return location was not the same as Alamo's.

The supplier tried every possible way to persuade us to upgrade the car and buy various insurances by claiming that the car we reserved was not available and offering a smaller one instead. We insisted on not compromising, and in the end, they gave us the car we originally booked! Didn't they say it wasn't available?! The car rental experience was extremely poor!

Car poorly maintained... Blew tire, Old oil, low oil, smelled of smoke, no acceleration... lousy car maintenance.

There was no proper queuing system at the Thrifty shuttle pick up point. We had 8 pieces of luggage (inc car seat and pram) and it was impossible for us to get on the shuttle bus that takes us from the Thrifty drop off office to LAX. The buses that came were either full or people have no consideration that we arrived first. We ended up having to call UberXL.