It was quite a good experience. The counter was very efficient, and the pickup process was simple and quick.

Salt Lake City's service was very good, better than Billings.

The service is fast, convenient, and there are no sales pitches.

Although it's not a big company, the service is excellent.

There weren't many people in the store, so there was no queue. The service from the staff was quite standard. They asked if I wanted to buy additional insurance, and after I answered 'No,' they didn't press further. The car was the same model as the one I reserved, not very new but well-maintained, and it performed well throughout the trip. The whole process was very smooth.