Satisfied

Before picking up the car, I checked the store's reviews and saw many negative comments. It was indeed worrying, but fortunately, the car rental and return process went smoothly this time.

Picked up the car at AVIS in Milan Train Station and was told a deposit was required. Ended up being charged 850 Euros more for a 14-day rental. Prepaid 10,500 RMB before the rental and eventually was charged 2,200 Euros and over 17,000 RMB. This is outrageous and I strongly protest. Additionally, the originally booked SUV was replaced with a VW CC sports car. No refund was given for the price difference. I request assistance from the rental company to resolve this matter.

Not satisfied

They promised one model but gave me a very poor one instead. The staff were arrogant and unreasonable. I will never rent from them again.

Very unhappy, the provided pickup address was incorrect, the reserved car was not available, staff were arrogant, and eventually only offered a much smaller Toyota. Luggage had to be squeezed onto the seats, plus they wanted additional charges.