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Live chat Email us Service Code: 4718938331
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4718938331
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Reviewed: Mon, Jul 20, 2015
About Hertz: 4.0 /10
Hertz's overall service was terrible. We had to wait in line for more than half an hour at Frankfurt Airport to pick up the car, only to find out that their store's computer system and POS machine were both down. They said they needed to do a pre-authorization over the phone. After showing them three cards, they finally said it was successful. However, we received bank messages showing pre-authorization on all three cards. They provided incorrect parking information, making us search for the car for quite some time, and eventually, we got help from staff from another rental company to find the car on an upper level. When returning the car at the Frankfurt city center location, I requested a receipt and was told to come back the next day. When I went the next day, they said they would check immediately and to come back in 20 minutes. After waiting 20 minutes and returning, the counter staff had already left. A neighboring rental company employee said he received an emergency call and had to leave. We had to go back a third day and were presented with a bill over 600 euros higher than our booking. When we discussed the incorrect charges with the staff, they told us that they billed according to the computer records and advised us to call customer service. We had to fly back to our home country that day, so we could only handle the issue after returning. Overall, this was a terrible car rental experience.

Relevant Reviews on Hertz FRANKFURT AIRPORT

Angela Perkin

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Reviewed: Sun, Jul 7, 2024
About Hertz: 8.0 /10
Overall satisfied, but after refueling, the gauge indicated full. However, the store did not accept it after a few kilometers of driving and requested additional fuel payment.
About QEEQ: 8.0 /10

Coral Edward

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Reviewed: Thu, Jul 18, 2019
About Hertz: 2.0 /10
The reserved Galaxy model was not available, and the offered Smax didn't have enough space for six people. We had to consider upgrading to a Ford Tourneo by paying an extra fee. Initially, we were told verbally that it would cost about 13 euros per day extra. After agreeing to the upgrade, I had to go see the actual car myself, which was a hassle since the Tourneo isn't available in our country, so I didn't know what to expect. After agreeing to the upgrade, the paperwork showed an additional 16 euros per day, plus a 23.5% service fee and a 19% tax, which amounted to almost 25 euros per day extra. I felt somewhat cheated but had to accept due to time constraints. Additionally, regarding the toll fees for Austria and Switzerland, I was charged 25 euros. Upon reaching the border, I cautiously asked the gas station staff, and they didn't recognize the bill I had. I ended up having to buy toll fees separately for over 40 euros. Upon returning the car at the end of our trip, I asked the Hertz counter and was told that the CROSS BORDER FEE was for taking the car across borders, and toll fees still needed to be paid separately by me. Due to time constraints, I couldn't argue further. This wasn't just a money issue; if I hadn't been cautious and asked at the border, I might have faced fines or legal issues for not having the required toll stickers on the car windshield.

Alger Washington

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Reviewed: Sat, May 6, 2017
About Hertz: 10.0 /10
When I picked up the car, there weren't any available, so I waited about 40 minutes. I originally reserved a Volvo V40 hatchback but ended up with a huge Renault Koleos station wagon. In my view, the reserved models don't mean anything; you just get whatever car they have. Maybe it was a free upgrade in terms of cost, but this kind of upgrade made me really nervous while driving. I've always driven small cars at home, and driving such a big car abroad was truly exhausting!

Valerie Stilwell

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Reviewed: Mon, Aug 3, 2015
About Hertz: 8.0 /10
After leaving the garage, I found the tire pressure warning light on. I went back to ask the staff, and they replied: It's like that, no problem. For the following 8 days, the tire pressure warning light was always on. Indeed, there was no issue, but it made me overly anxious about manually checking the tire pressure. The car itself was pretty good!
About QEEQ: 8.0 /10

Odelette Effie

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Reviewed: Mon, Aug 22, 2016
“Booked an automatic BMW sedan for 400+ euros, they insisted it was unavailable and gave me a terribl”
About Hertz: 2.0 /10
Booked an automatic BMW sedan for 400+ euros, they insisted it was unavailable and gave me a terrible Ford car, a manual without navigation. Then they offered a tiny Citroen automatic also without navigation. I had no choice but to switch to a Mercedes C180 which cost an additional 30 euros per day. After ten days, they charged another 100+ euros saying it was tax. In the end, I spent over 800 euros. What a rip-off!

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