Smooth car pickup in Frankfurt and return in Rome

It's almost impossible to get the car you originally booked, and selecting a new car at the store takes some time. The most effective way is to let the store recommend a car without additional charges and check it out in person. If you only look at pictures and listen to explanations at the counter, it will be time-consuming and ineffective.

The store usually changes cars. There's generally no need to pay extra for a car upgrade. For cars of the same price, check them first. The service attitude is good, especially the staff at the car lot who are very friendly.

They promoted windshield and tire insurance. The Audi A3 was replaced with an upgraded Golf model. The car was in great condition, only 1000 km on a new car.

Even though there were few people, the process was slow. Not sure if it's because I didn't buy their insurance, but the efficiency was very low.