The waiting time was too long and there were no cars available. Waited for over three hours.

The rental service agent's attitude changed when they realized I booked through QEEQ.

There were four adults and five suitcases. Initially, we booked a Mercedes C-Class wagon, but Europcar provided an Audi A4 wagon instead. We were concerned that the A4's trunk wouldn't fit all our luggage. After some persuasion from the staff, we decided to pay extra to upgrade to a Jaguar XF wagon. The staff were very polite and did not pressure us into upgrading. Therefore, I am very satisfied with the company's service this time.

The credit card was charged 4 times! They insisted it didn't happen, and the issue is still unresolved. My credit limit has been maxed out and I can't use it anymore.

Even though there were few people, the process was slow. Not sure if it's because I didn't buy their insurance, but the efficiency was very low.