I reserved an EQA but it was unavailable. They offered two options: a free switch to Polestar 2 or an upgrade to EQB for an additional fee. I wanted to compare the cars first, but eventually had to pay extra. They provided a Shell charging card that couldn't be activated, so I had to go to the train station location to get a new one.

The car rental company wasn't very friendly and had many hidden charges.

Overall, the service was quite rigid. They promised to prepare a car that could cross into Italy, but upon arrival, they informed us that there was no suitable car. After delaying for two hours, the rental company told me I could go to Switzerland to change the car, so we had to start the trip with a Volkswagen Multivan.

There has been no follow-up after requesting the charge details and reasons, even after providing photo evidence. This is quite disappointing.

Efficient but the reserved model was not available, had to upgrade to automatic for an extra fee