The service attitude was very poor. I don’t know if it was because I am Chinese or Asian, but the staff spoke to me in a very sharp and raised voice. The rental hall was quiet, and everyone’s eyes were on me. Did I say something inappropriate? I just asked why I was told I would be charged for a full tank of gas when I was supposed to return it with a full tank. After answering impatiently, they didn’t stop and continued to complain loudly about why I needed so long to read the contract. Is it such a waste of time if I check the contract for five minutes? How else would I know if there are problems? Do you really need to attract everyone's attention?

I arrived early, but the first Italian staff member refused to give me the car. I had to queue again at the scheduled time and got the car from another staff member.

Everything went smoothly