The overall service was excellent, and the car was in great condition. Coincidentally, the staff had just become a new parent when we picked up the car—congratulations! I'll choose your company again when visiting New Zealand next year.
No service, just normal interaction! Can the car be in worse condition? Over 200,000 kilometers and the left side mirror and gas cap have spider webs. The doors won't even open, I have to climb in through the passenger side to open the driver's door! The fuel tank was only half full, and the boss said it's fine to return it with the same amount of fuel... The most absurd thing was returning the car. When we arrived at the store, there was no one there. We called, and they told us to wait. The store arranged the cheapest Uber to take us to the airport! This was definitely the worst car rental experience I've ever had.
Scotties staff were excellent and accommodating when I called with unique questions. Easy collection, easy drop-off. Understanding about a mix up with time zones and helped me out.
About QEEQ:10.0/10
Booking was smooth and easy. The emails received could include more info, or possibly a calendar invitation for the booking but otherwise great and easy service.
I think scotties’s shuttle (when I pick up)is really hard to find,so I walk 20 or more minutes to get there.However,scotties’s staff is good,they can speak Chinese to help us.(when I went to Christchurch)
About QEEQ:10.0/10
When I send e-mail to Easyrentcar,they send me answer swiftly,and made feel so nice.
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