Simple procedures. After exiting the airport, a free shuttle bus takes 5 minutes. All rental companies are in one building, few people, fast car handover, new car condition, very satisfied.

This was my first international car rental, and I lacked experience. At the store, the staff said the model I booked wasn't available. They should have upgraded us for free to a larger model, but the staff insisted we pay more. They didn't explain properly that the extra payment was in addition to the original rental fee. After communicating with the rental company, we paid for one day of the upgrade and then swapped the car at the airport the next day. Overall, Dollar is a small company with tricky staff, and I avoided them for future rentals.

The agent on site was very helpful. Our flight arrived in the afternoon, and the car we selected online was no longer available. They kindly recommended other models and explained the car's features and related insurance.

Dollar has occasional promotions and informs us, which is great!

The staff had a good attitude, but at the pick-up counter, they quickly pushed additional unnecessary items into the bill for you to sign. I only noticed at the pick-up spot that they had added nearly $200 worth of things like Roadside Assistance. I went back to cancel everything, and the woman at the counter was rather unhelpful, saying things like 'If something happens, you'll be personally responsible' to try and dissuade me.