Dollar - Information, Car Rental Instructions & Policies

I opted for full-to-full fuel and refueled within 5 miles before returning the car, paying cash to fill up the tank. When returning, I provided the fuel receipt, and the inspection person used a scanner, issuing a slip indicating fuel level 3 out of 8 and a total of -181 USD. I found out after I returned home that they claimed I didn't fully refuel the tank, as it was only three-eighths full. Since it was my first time renting a car and my English isn't great, I asked if I didn't need to pay anything and if the money would be refunded to my credit card. The person said yes, so I didn't keep the receipt. In the end, I discovered that 181 USD had been charged to my credit card.

Not bad

The car was in good condition, but it wasn't properly cleaned when delivered. The staff at the counter tried to trick us into buying additional services. We had to escalate to higher management to resolve the issue.

The staff had a good attitude, but at the pick-up counter, they quickly pushed additional unnecessary items into the bill for you to sign. I only noticed at the pick-up spot that they had added nearly $200 worth of things like Roadside Assistance. I went back to cancel everything, and the woman at the counter was rather unhelpful, saying things like 'If something happens, you'll be personally responsible' to try and dissuade me.

Pickup at San Francisco International Airport took about 30 minutes of waiting in line, which felt a bit long. Service attitude was average. Return at Los Angeles International Airport was very quick and extremely friendly. Despite clearly stating that we did not need the option of purchasing a full tank of gas and returning the car empty, it was still included in the bill. It was only removed after reiterating our preference. We received a Nissan Qashqai instead of the reserved Ford Escape, which was disappointing because we wanted to drive an American car. After using it, the car's condition felt average. The car had over 40,000 miles on it at pickup. The trunk was full of luggage with three people in the car. Given the higher speeds in the US, we didn't expect this car to accelerate quickly. On several-mile-long uphill stretches in the west, even with the gas pedal to the floor, it only reached about 70 mph, which felt weak. On continuous downhill segments, although we slowed down to avoid frequent braking, the brake pads still felt hot, causing noticeable shaking during braking. After driving on flat roads for a while and allowing the wind to cool the brakes, it improved slightly.

There's a quick rail system from San Francisco airport to the car rental point, which is very convenient. However, the car return location at Los Angeles airport was changed and there was no notification, so it was impossible to find the place based on the address given in the order.

The service was acceptable, but the line was too long, and the process was too slow. It took almost an hour to pick up the car.

The car pickup went smoothly. When returning the car at Los Angeles airport, we found that the return location had changed, which took some time. Overall, although the company is not large, the service is acceptable, and the car condition is good.

Satisfied, but there was no notice that the car must be returned with a full tank, which caused me to pay full price for half a tank upon return.

We can tolerate waiting in line for an hour to pick up the car, we can tolerate being forced to buy a full tank of fuel, we can tolerate being persuaded to purchase $70 worth of insurance, and we can tolerate being talked into buying a $70 so-called San Francisco bridge toll. But what we absolutely cannot accept is that we booked a 3.6L all-wheel drive Jeep, and the rental company provided us with a 2.4L front-wheel drive small SUV, a GMC, claiming that both cars were of the same grade. This is simply deceiving customers and gave us an extremely unpleasant experience on mountain and gravel road trips. We will never consider this rental company again!

It's a local American company, not expensive and quite considerate. The staff are relatively friendly.

This is my third time renting a car in the US, always from Dollar. The first two times were through the Dollar UK website, and this time through QEEQ. Service is the same, no difference. Standard American car rental service. Car rental at San Francisco airport should be the standard for the US: there's a rail shuttle to the car rental building. It's more convenient than Los Angeles and Chicago. The Ford Escape seems to have a turbo engine, good on flat roads, but uncomfortable on mountain roads due to intermittent turbo engagement. I had to switch to S mode. Gas is really cheap in the US. I drove about 3000 km, costing roughly 0.6 RMB per km. In China, driving a RAV4 costs about 0.8 to 0.9 RMB per km. I used 87 octane gas, the cheapest one.

Satisfied

Dollar has occasional promotions and informs us, which is great!

The agent on site was very helpful. Our flight arrived in the afternoon, and the car we selected online was no longer available. They kindly recommended other models and explained the car's features and related insurance.

DOLLAR is quite good and convenient.

Very good, very fast service.

It's acceptable.

Pretty good

This was my first international car rental, and I lacked experience. At the store, the staff said the model I booked wasn't available. They should have upgraded us for free to a larger model, but the staff insisted we pay more. They didn't explain properly that the extra payment was in addition to the original rental fee. After communicating with the rental company, we paid for one day of the upgrade and then swapped the car at the airport the next day. Overall, Dollar is a small company with tricky staff, and I avoided them for future rentals.

Very fast

Excellent

Very convenient

Simple procedures. After exiting the airport, a free shuttle bus takes 5 minutes. All rental companies are in one building, few people, fast car handover, new car condition, very satisfied.