This was my first international car rental, and I lacked experience. At the store, the staff said the model I booked wasn't available. They should have upgraded us for free to a larger model, but the staff insisted we pay more. They didn't explain properly that the extra payment was in addition to the original rental fee. After communicating with the rental company, we paid for one day of the upgrade and then swapped the car at the airport the next day. Overall, Dollar is a small company with tricky staff, and I avoided them for future rentals.

Very good, very fast service.

The agent on site was very helpful. Our flight arrived in the afternoon, and the car we selected online was no longer available. They kindly recommended other models and explained the car's features and related insurance.

Satisfied, but there was no notice that the car must be returned with a full tank, which caused me to pay full price for half a tank upon return.

The car was in good condition, but it wasn't properly cleaned when delivered. The staff at the counter tried to trick us into buying additional services. We had to escalate to higher management to resolve the issue.