It's acceptable.

This is my third time renting a car in the US, always from Dollar. The first two times were through the Dollar UK website, and this time through QEEQ. Service is the same, no difference. Standard American car rental service. Car rental at San Francisco airport should be the standard for the US: there's a rail shuttle to the car rental building. It's more convenient than Los Angeles and Chicago. The Ford Escape seems to have a turbo engine, good on flat roads, but uncomfortable on mountain roads due to intermittent turbo engagement. I had to switch to S mode. Gas is really cheap in the US. I drove about 3000 km, costing roughly 0.6 RMB per km. In China, driving a RAV4 costs about 0.8 to 0.9 RMB per km. I used 87 octane gas, the cheapest one.

It's a local American company, not expensive and quite considerate. The staff are relatively friendly.

We can tolerate waiting in line for an hour to pick up the car, we can tolerate being forced to buy a full tank of fuel, we can tolerate being persuaded to purchase $70 worth of insurance, and we can tolerate being talked into buying a $70 so-called San Francisco bridge toll. But what we absolutely cannot accept is that we booked a 3.6L all-wheel drive Jeep, and the rental company provided us with a 2.4L front-wheel drive small SUV, a GMC, claiming that both cars were of the same grade. This is simply deceiving customers and gave us an extremely unpleasant experience on mountain and gravel road trips. We will never consider this rental company again!

Pickup at San Francisco International Airport took about 30 minutes of waiting in line, which felt a bit long. Service attitude was average. Return at Los Angeles International Airport was very quick and extremely friendly. Despite clearly stating that we did not need the option of purchasing a full tank of gas and returning the car empty, it was still included in the bill. It was only removed after reiterating our preference. We received a Nissan Qashqai instead of the reserved Ford Escape, which was disappointing because we wanted to drive an American car. After using it, the car's condition felt average. The car had over 40,000 miles on it at pickup. The trunk was full of luggage with three people in the car. Given the higher speeds in the US, we didn't expect this car to accelerate quickly. On several-mile-long uphill stretches in the west, even with the gas pedal to the floor, it only reached about 70 mph, which felt weak. On continuous downhill segments, although we slowed down to avoid frequent braking, the brake pads still felt hot, causing noticeable shaking during braking. After driving on flat roads for a while and allowing the wind to cool the brakes, it improved slightly.