The staff were patient. I added roadside assistance plus, but the deposit was still $200. The insurance for this model is excellent; the basic coverage has zero deductible and is handled by the rental company. Additional coverage can be added as needed.

Budget and Avis are the same company. Overall, the process of picking up and dropping off the car was pretty convenient. Since there were no special circumstances in between, we only interacted with the rental company during pick-up and drop-off. Booked a Kona, but got an 80,000 km Mitsubishi ASX instead.

The guy handling the car rental was very enthusiastic and professional.

(1) On November 26, 2018, when returning the car at the airport, BUDGET was understaffed and I had to wait for over 30 minutes. (2) When I returned the car on November 26, I informed the BUDGET staff about a minor scratch on the left side of the vehicle, and they said it was fine. However, on November 27, 2018, 5280.58 NZD was deducted from my credit card. After subtracting the rental balance of 818.01 NZD payable at the BUDGET counter at the New Zealand airport, I don't understand what the remaining 4462.57 NZD was for. Was it a penalty for the scratch? The charges were completely unclear. It felt like robbery. I never want to rent from BUDGET again. (3) There were too many entrances to the return car park, and there was no clear map. It was easy to make mistakes and have accidents. I entered the wrong parking lot and was forced to pay a 10 NZD parking fee.

車の受け取りは迅速に済んだ。

最低価格保証の適用を受けることができて、とても良かった。