Very satisfied

Both the pickup and return process were smooth and convenient, and the service attitude was excellent.

The staff's English is average, and it's hard to understand them. The car model we booked was unavailable, so they replaced it with a VIOS, which had four or five scratches. When returning the car, they did not inform me about the scratches or any additional charges; they simply told me everything was fine, and I could leave. They also did not provide any damage assessment report or receipt for charges, resulting in me not having the necessary documents when I applied for compensation on the car rental platform after returning home.

The service from this global company is excellent.

Renting and returning the car at the airport is very convenient. However, there's only one gas station on the way from the Old Town to the airport. I missed it and ended up paying 3500 yuan for a full tank, which was too expensive. Refueling by yourself might only cost half of that.